Author Topic: Cannot access iTunes library  (Read 344 times)

Crashdavis73

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Cannot access iTunes library
« on: September 25, 2017, 05:54:49 pm »
I have read several of the troubleshooting posts. My problem is the walk up app does not appear in the privacy area of my iTunes library. It is as if there is no request for access. There are other apps in that area with on/off switches. When I allow the app to take me to settings it does not take me to the right location. Please advise.

UpAllnite Software

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Re: Cannot access iTunes library
« Reply #1 on: September 25, 2017, 06:04:48 pm »
Can you find the walkout song app icon in settings?  It should be down in the list with general applications.  If you tap open that, the toggle switch to access the library should be there as well.


Crashdavis73

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Re: Cannot access iTunes library
« Reply #2 on: September 25, 2017, 06:50:51 pm »
It is not there either.

UpAllnite Software

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Re: Cannot access iTunes library
« Reply #3 on: September 25, 2017, 08:16:25 pm »
Hmm, that is definately not supposed to happen.  Is this a new install or have you had it installed for a while?  Do you have the latest version of the app?  That permission setting was only added with ios 10 so app versions before that could not have asked for it.

Crashdavis73

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Re: Cannot access iTunes library
« Reply #4 on: September 26, 2017, 06:47:22 am »
 New install. Everything is up to date.

UpAllnite Software

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Re: Cannot access iTunes library
« Reply #5 on: September 26, 2017, 07:29:33 am »
Just deleted my test version and installed the latest and I get the same result as you did...   Must be some new twist the Apple added for iOS 11.   I will dig into it and get it fixed.

Thanks for the report!   I will post here on what I find and how soon the fix will be available.

UpAllnite Software

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Re: Cannot access iTunes library
« Reply #6 on: September 26, 2017, 08:24:10 am »
I found the issue and I am submitting a fix to Apple for accelerated review.   I will add your email address to the beta list for this release.  If you could, please accept the beta invite from Apple and install the beta version and verify the fix.   Look for that invite shortly but wait to install until testflight alerts you to a beta build version 2.3.3 with the fix.

Thanks again for the report!
« Last Edit: September 26, 2017, 08:55:45 am by UpAllnite Software »

Crashdavis73

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Re: Cannot access iTunes library
« Reply #7 on: September 26, 2017, 12:09:47 pm »
How long should that take? On test flight will the build version change. Right now it says it is 2.3.2.

UpAllnite Software

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Re: Cannot access iTunes library
« Reply #8 on: September 26, 2017, 06:50:57 pm »
For some reason, Apple is taking way long to review the beta version...  but they managed to complete the review of the general realease so you should be able to get version 2.3.3 from the app store.

Crashdavis73

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Re: Cannot access iTunes library
« Reply #9 on: September 27, 2017, 07:28:09 am »
Works now. Thank you!

UpAllnite Software

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Re: Cannot access iTunes library
« Reply #10 on: September 28, 2017, 07:01:25 am »
Thanks for the confirmation and your help identifying the issue before it affected too many users.  I sincerely apologize for the inconvenience!