UpAllNite Software

Walkout Song DJ => FAQ - Frequently Asked Questions => Topic started by: cablevins on June 10, 2017, 01:31:48 pm

Title: cant load itunes
Post by: cablevins on June 10, 2017, 01:31:48 pm

I tunes not loading
I was able to upload a bunch of songs and then all of the sudden it stopped when I get the song source screen and tap on itunes library, nothing happens. :-[

Title: Re: cant load itunes
Post by: UpAllnite Software on June 10, 2017, 05:17:58 pm

Sounds like the permission for the app to access the iTunes library is disabled.  Go to the settings app, tap the privacy item, then tap the 'media and apple music'.  On the next list, Walkout Songs should be there with a little toggle switch.  Tap that to enabled and it should get it working.

Title: Re: cant load itunes
Post by: Loganjd on June 17, 2017, 03:55:16 pm

I'm having the same issue.  I've check the privacy settings and that does not resolve the issue.

I've gotten to a point where I paid for the app and now only half the the lineup has songs. :'(

Title: Re: cant load itunes
Post by: UpAllnite Software on June 17, 2017, 05:15:44 pm

So when you went to the privacy settings, media and apple music, was the toggle switch for "walkout Songs" already enabled?

Do you have the latest version of "Walkout Song DJ"
Do you have the latest version of iOS?

Can you open the "Music App" without any issue?  The selector for iTunes songs actually runs within that app and I have seen issues where that app has been corrupted.  Usually a device power down and restart will fix the corruption.