Recent posts

#1

Issue Reporting / Re: Sharing team

Last post by dwill6624 - September 09, 2026, 09:37:42 PM

I purchased the premium membership from my phone, but need it on my tablet because I'm the head coach and can't be running walk up songs from my phone while I'm pitching. But when I try to move everything to my tablet for a mom to run, it says I need another premium membership. Is that accurate? I'm never going to use my phone and want to use my membership on my tablet only and shouldn't have to pay twice.

#2

Issue Reporting / Re: Download Error

Last post by UpAllnite Software - September 07, 2026, 01:53:57 PM

I was able to download both without issue on my Android test devices so I would guess there is something on your device or possibly internet connection causing an issue. Try tapping the three dot at the top right hand corner and pick videos and search for those again. See if you can download it from those results.

#3

Issue Reporting / Re: Download Error

Last post by BPetry - September 07, 2026, 09:34:22 AM

It is Cowgirls (feat. ERNEST) Morgan Wallen
Only one correct result comes up.

Had the same difficulty with Venom (music from the motion picture soundtrack) Eminem

THANK YOU! Really appreciate your responsiveness!

#4

Issue Reporting / Re: Download Error

Last post by UpAllnite Software - September 06, 2026, 12:05:02 PM

Could those songs possibly be explicit versions? I have heard some issues where YouTube blocks those because they can't tell your age from an anonymous login.  If you could send me the YouTube link for one example, I can try it here to see if I get the same error?

#5

Issue Reporting / Re: Download Error

Last post by BPetry - September 03, 2026, 06:55:45 PM

Hello Admin!
I played with it a little more, and it appears that it only impacts certain songs. These are songs I downloaded in the past on a previous phone, but wanted to redownload onto this one. I don't know if it is just a coincidence or not.

Hope that helps

Thanks!

#6

Issue Reporting / Re: Download Error

Last post by BPetry - September 02, 2026, 07:04:42 PM

Simple Song Collector

THANK YOU!!

#7

Issue Reporting / Re: Download Error

Last post by UpAllnite Software - September 01, 2026, 08:35:10 PM

Is this error with Walkout Song DJ or the Simple Song Collector?

#8

Issue Reporting / Download Error

Last post by BPetry - August 29, 2026, 01:06:38 PM

Song appears to download but then error message displays.

FFmpeg audio extraction failed: null

Android v 17 on pixel 10 pro.

#9

Issue Reporting / Re: During walkout when voice ...

Last post by UpAllnite Software - June 18, 2026, 02:06:04 PM

I received your data and I am not having any luck duplicating any issues.  As most of the recent changes that could impact volume were all done with checks for Bluetooth, you're really not hitting any new code. Also, none of those code changes were done in the time period between June 6 and 13.  Most were done in April and late May. I suspect you may just be dealing with some Apple music playback issues. That would also explain the button issues. 

Can you confirm that all issues are occurring with the old iPad and not the newer one?

#10

Issue Reporting / Re: During walkout when voice ...

Last post by frank010 - June 18, 2026, 09:13:40 AM

Hi! Since the latest update, some walk-up songs occasionally remain stuck at a very low volume (after using fade out of previous walkout). It doesn't happen every time, but it regularly occurs with the same player. The only workaround so far is to manually raise the volume again. Am I the only one? Version 4.2.2 on old ipad ipadOS 17.7.10.


It would be helpful to know:
-which player you are able to repeat the issue with? List Neptunus 2026 nr 18, 24 and 49) 4.2.2
-ipad model? ipad 6th gen - iPadOS 17.7.10
-What speaker model you are using?  Just iPad sound
-Are you connecting to the speaker with Bluetooth or an aux cable?  Just on iPad but normally with cable but not tested yet
-Date when you first noticed the issue? Last weekend 13jun26
-Last date before that when it was working without issue? 6june? Idk
-Do you have external speaker wakeup enabled on the settings page of the app? No
-What is the volume level you are using when this occurs, max, 3/4, 1/2 ? Max