Author Topic: Announcement being cut off  (Read 5392 times)

SoftballmomAG

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Announcement being cut off
« on: February 13, 2022, 01:23:02 pm »
All of my announcements either experience a delay or they are being cutoff when I play them. What is the solution for both of these issues? I only see a duration option for the song but not the announcement. Any advice?

UpAllnite Software

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Re: Announcement being cut off
« Reply #1 on: February 13, 2022, 01:58:18 pm »
Are you playing them over a Bluetooth speaker by chance?  Is this on Android or Apple?

SoftballmomAG

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Re: Announcement being cut off
« Reply #2 on: February 13, 2022, 02:09:41 pm »
Yes playing on a Bluetooth speaker with an Apple phone

UpAllnite Software

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Re: Announcement being cut off
« Reply #3 on: February 13, 2022, 02:40:09 pm »
Sadly, many Bluetooth speakers in combination with iPhones are not very good at mixed music sources (announcements and Apple music) either delaying or cutting off or muting the music or announcements.  You can verify that is the issue by playing the announcements through just your iphone speaker.  If they work correctly that way, then I would recommend just using a long aux cable between your phone and the speaker.  You can buy an iPhone aux adapter on amazon for around $8 and a 25 ft aux cable for less than $10.  Generally, the performance of the app is much better if you can avoid bluetooth.

SoftballmomAG

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Re: Announcement being cut off
« Reply #4 on: February 13, 2022, 02:58:00 pm »
Ok I appreciate the tips! Thank you!